Professional Keynote Speakers Bureau - Topics

Having a good strategy isn't just for the military! To make a lasting, measurable impact on your company's employees and bottom line, training initiatives should be part of your overall goals and objectives. In this session, Signature Worldwide will share with you how to put together a solid strategic plan that includes a corporate assessment based on industry and workforce trends, as well as discuss how to develop performance benchmarks that lead to a clear course of action. If you're ready to finally report a positive return on your training investment to your commanding officers, then this "boot camp" is for you!

Today's best companies don't merely satisfy their customers … they consistently create legendary experiences that turn customers into legions of loving fans. Heralded by Business Week as one of Best Ideas of 2005, this fundamental shift in strategy can transform your business. When customers love your company, they'll gladly pay more, return often, and refer their friends and associates.

In this insightful discussion, Signature Worldwide will explain how some of the world's best companies are turning love into explosive growth and record financial performance. We'll provide strategies and techniques that you and your team need to create a culture where exceptional customer experiences are commonplace. If you're trying to improve customer loyalty, revenue growth and profitability, all you need is LOVE!

If you're trying to build your company's brand with a name change, slick logo, or fancy tagline … you may be wasting your time. Those marketing tools can help you make promises to customers, but arming every single employee with the tools necessary to consistently keep those promises is really the only way to strengthen your brand.

A brand is what a company stands for in the minds of its customers, and that can't be built through marketing. It can only be built through the series of experiences each customer has with your company - on your Web site, over the phone, or in person. And if your employees aren't constantly focused on building the brand, then they're probably doing things that will break it.

Attendees of this session will learn to analyze the value of their brand by evaluating what's being delivered to customers, not what's being promised; design and implement a performance improvement plan to enhance the value of their brand through customer experiences that live up to expectations created by messaging and reputation; and apply strategies and tactics that reach every single employee.

In today's fast-paced, global economy, business is a team sport. You may have some great individual performers and a decent playbook - but that isn't enough to guarantee a winning season. As in sports, great coaches develop strategies and implement systems that maximize the contributions of each team member. The very best are those who achieve even more by building a culture where the whole is worth more than the sum of its parts.

In this intriguing presentation, Signature Worldwide explores the common challenges faced by today's leaders, and recommends a series of simple steps you can take to overcome them. You'll learn to help employees break out of the victim cycle, own the situation, and accept responsibility for achieving great results.

You've been talking about building a sales culture at your company for years. If you're tired of having that effort derailed by economic conditions, other priorities and employees resistant to change, this is the session for you!

Signature Worldwide will speak frankly about the real challenges that make building a living, breathing sales culture so difficult. We'll redefine the idea of selling in a unique way that helps you overcome employee resistance and reveal a simple, proven formula for transforming the culture of your organization into one that encourages proactive customer service and needs-based consultative selling.

You and your leadership team will learn practical techniques for getting the right people to consistently do the right things to drive revenue and profitability. You'll be empowered to set minimum standards for excellence and hold employees and managers accountable for meeting them.

Many institutions make a fundamental service mistake by thinking that customer satisfaction only happens at the front desk. In this engaging presentation, Signature Worldwide will discuss how the consistent delivery of exceptional service doesn't start with your front line staff but rather with your senior management team and your board of directors. We'll reveal the four critical things a company can do to address this important business issue and start providing legendary customer experiences immediately.

You spend a lot of money getting the phone to ring, so don't you want to know how to use those opportunities to delight your customers, and in turn, generate more revenue?

The Signature Worldwide speaker in this session will lay out a proven methodology that converts phone inquiries to sales and rentals by exceeding customer expectations. By asking the right questions, your staff can clearly determine your customers' needs and then build value in your products and services - ultimately converting more inquiries into business. Real examples of companies doing it right inspire attendees to transform their order takers into sales makers.

One of the main challenges seen in call centers today is the lack of consistent training, monitoring and feedback provided to agents. Signature Worldwide has seen agent turnover decrease, while morale and productivity increase, as a result of implementing a regularly scheduled monitoring program that ensures all agents are fairly and objectively monitored. This session will uncover what works and what doesn't work as it relates to monitoring employee training programs and techniques.

You'll learn how to show the results of implementing a scheduled monitoring program as it relates to turnover and productivity. Plus, you'll discuss processes needed to implement monitoring programs and hear ideas of how to continue motivating employees using a monitoring program.

Creativity, consistency and continuity are key ingredients in generating more business - especially in a tough market! And, the effort must become a daily habit that everyone is comfortable and confident with. Signature Worldwide's proven, high impact approach is simple to implement, easy to monitor and applicable to everyone in the sales office - and the entire company!

Sales is like fishing; anyone can do it but the experts develop systems that maximize their catch and save time and energy by limiting the number they'll have to throw back or that get away! This topic focuses on generating incremental business from past, current and new customers by inviting the participant to think both "inside & outside the lines" and to see business development as a continuous, conscious, thinking process, rather than a periodic activity! This session highlights:

• Getting organized and being effective
• Being selective - everyone is NOT a "prospect"
• Making more sales calls and getting more first appointments
• Growing "new" business with "old" business
• Building and using a network - every day
• Getting (and giving) more referrals and repeat business

The sales effort is much more than just "getting out" or making a certain number of calls per week. Signature Worldwide will provide the knowledge and strategies that sales people need to be busy AND productive! The end result will be more contacts every day that lead to more contracts every week, which drive more revenues every month - from everyone!

In a competitive industry, it's hard to make your business stand apart from bigger, newer or more conveniently located companies. We all know customer service is a key to gaining a competitive edge but in reality, all customer service is not created equal.

In this engaging presentation, Signature Worldwide will explain how a methodical, strategic customer service process is the way to increase sales and beat out your competition. We'll reveal how to hire, train and reward employees for using a simple formula that will help convert more inquiries into sales every single day. Examples from well-known companies that practice this needs-based customer service successfully will inspire attendees to start making changes at their own locations immediately.

One of the biggest challenges in working in sales and service is learning to deal with different types of people, personalities and motivations. This engaging presentation reveals different personality types and how to use this information to help your staff create legendary experiences and delight for every customer.

This dynamic session addresses one of the most challenging groups of employees to train - your sales force. Examples from the hundreds of sales skill training sessions Signature Worldwide conducts each year provides humorous anecdotes and close-to-home examples you'll relate to. You will leave the session with new tools to build credibility with your sales force, connect training performance to tangible return and employ new ways to measure your sales staff's training performance.

Hotels can find rich rewards if they dig deeper into the data provided by Smith Travel Research. But that's a big if. Analyzing the STR data is critical. Knowledge means you can take action, and taking action creates opportunity for victory.

As Smith Travel Research's exclusive training partner, Signature Worldwide will help you master reading, interpreting and utilizing the STR Report as a strategic tool. Use your STARstrategy to capture market share and meet your financial goals.

Thousands of leasing consultants have been trained to sell features, not benefits, to overcome objections and to "always be closing," but is there another way? This fun and interactive session will give you brand-new tools to help you step outside the box of traditional thinking and more effectively engage your prospects by knowing the right questions to ask, at the right time. Learn from the success stories of other industries and apply them to your community. A wholly different way of approaching the selling process!

Ask anybody in your leasing office, and they'll tell you all prospects lie. At many communities, "I'll stop by" might as well be "The check is in the mail." In this session, we'll help your leasing teams eliminate empty promises by connecting with each caller, building real value in your community, and getting a firm commitment to take the next step. These skills will dramatically improve your team's ability to get callers onsite and commit to a lease.

Everything your rental and sales managers do - from the initial inquiry call to rental returns and beyond - can impact your bottom line. Don't let your staff be fooled into thinking that price and availability are the only elements your customers care about. When communicated correctly, many customers will consider quality assurance and exceptional service when choosing one company over another. You have a golden opportunity to turn these potential customers into actual revenue for your business.

Practical examples from companies in the equipment industry illustrate the importance of delivering a level of service that makes your business the choice for your customers - and the company they recommend to others.

As a tourism organization, your goal is clear: increase travel to your destination. In this session, Signature Worldwide's speaker will teach you about a proven and established tourism development marketing program designed to increase travel and tourism to specific cities, regions and countries. This strategic destination marketing program provides measurable and sustainable platforms that increase the number of tourists, extend the lengths of stay, increase in-country spending and provide sustainable, long-term growth for your destination. By building relationships with the private sector suppliers, wholesalers and travel agents that can influence your market - and by truly closing the tourism sales cycle - you will maximize your investment.

Are you missing out on travelers who want to spend money in your market? Does your competition do a better job of "selling" to all those shoppers who call everyday? If you answered "yes" to either of these questions then you'll benefit from attending this session. Learn key insights into creating legendary experiences for convention visitors and tourists through destination marketing. Signature Worldwide's presenter will share examples from some of the world's leading hospitality corporations and reveal the memorable ways you and your members can set your city apart from the competition and keep visitors coming back year after year.