Legendary Customer Service is Our Signature

We’re led by a visionary team of hard-working innovators who are experts in creating and delivering legendary customer experiences. Read on to find out why.

Steve Wolever, President and Chief Executive Officer
Steve leads Signature’s global operations and plays a chief role in the financial planning of the company. He’s always delighted to share a story to help people understand that customer service should be a core business objective — not an afterthought. Under Steve’s direction, Signature has become a leading provider of business-building, revenue-generating solutions for clients such as InterContinental Hotels Group, Best Western, Bally’s, Bobcat and Volvo.

Before co-founding Signature in 1991, Steve held various positions in the hospitality industry, including director of operations for Gulf Shores Hotel Management, general manager of the Hilton Inn Columbus, Ohio, and general manager and director of operations for Macomb Motel, Inc.

In 2002, Steve was honored to be the recipient of Ernst & Young’s Entrepreneur of the Year Award for Business Services in central Ohio.

Becky Wolever, Chief Operating Officer
Becky is responsible for Signature’s 250-member training and call-center operations staff, as well as the company’s human resources team. Since joining the business in 1994, she’s built what she knows to be a crucial component for any service-based industry: a strong labor force with a great work ethic.

Becky’s background in hospitality, healthcare and manufacturing, as well as her enthusiasm for employee engagement and mentoring, has helped grow the company’s training and human resources capabilities and industry expertise.

In 1992, Becky was honored by her alma mater when she received The Ohio State University Pacesetters Award.

Jeff Scholes, Chief Financial Officer
Jeff oversees Signature’s accounting and financial operations, including financial reporting, treasury, billing and collections, budgeting, forecasting, and risk management. While Jeff is a consummate professional with many diverse talents, he’s single-minded when it comes to the growth and profitability of the company.

Since coming on board in 2002, Jeff has helped Signature expand both the company’s service offerings and the industries it serves.

Previously, he was the chief financial officer for a pharmaceutical services company, controller for a network solutions provider, and auditor for one of the Big Four accounting firms. Jeff is a Certified Public Accountant (inactive), has 15 years of financial experience, and is a member of the Ohio Society of CPAs.

Doug Allgood, Senior Vice President
Doug directs Signature’s technology-related activities, including hardware, software, training, support, network administration and communications. His big-picture thinking combined with his technical prowess has helped keep Signature’s technical infrastructure on track and online.

Doug began his career with Signature in 1997 and held the position of director of information services before being promoted to his current position just three years later.

Doug has a long list of tech-worthy credentials, having served in various technology roles at healthcare facilities in northeastern Ohio for more than a decade. Doug earned his undergraduate in technology services from the University of Akron and his MBA from Kent State University.

John Ely, Senior Vice President
John leads a talented team of marketing professionals and is the force behind the development, implementation and evaluation of Signature’s marketing and corporate growth plans. His enthusiasm for problem-solving is only surpassed by his passion for marketing and strategy innovation.
 
Combining more than 14 years of industrial and consumer marketing experience with sales field training, John is an expert at developing and managing corporate product and service launches.

Prior to joining Signature in 2006, John was the new market development director for a Columbus, Ohio-based manufacturer of plastic polymers and exterior home products. His background includes leading consumer preference market studies, client relations and competitive research, as well as authoring and facilitating training programs.

Dave Hamilton, Senior Vice President
Dave is responsible for spearheading Signature's e-learning solutions, special projects and new program development. He had the distinction of becoming the company’s first full-time employee in 1992, which serves as fodder for the many humorous “early days” stories told at the annual company meeting.

An engaging storyteller in his own right, Dave is a much sought-after speaker and a top expert in the art of hospitality sales skill training.

Dave was first promoted to vice president of training in 1995, and became a company principle in 1996. Prior to joining Signature, he served as manager and director for numerous hotel operations. Dave brings 29 years of industry experience to the Signature leadership team.

Barry Himmel, Senior Vice President
Barry is responsible for identifying and developing new markets. His innate curiosity and out-of-the-box thinking has helped propel Signature into new business opportunities far beyond the company’s founding focus.

It was Barry who successfully modified the Signature program, which had been used almost exclusively on the hospitality side, to work in multiple service-oriented industries. He has directed various Signature programs, including Rental Edge™ and Equipment Edge™.

Before joining Signature in 1996 as a company principle, Barry worked as the manager of customer service quality for the world’s first major commercial online service. His previous posts have included trainer, training manager, director of sales and marketing support, manager of customer service and education analyst.

Barry has authored multiple training-related articles and is a frequent speaker at industry events.

Mark Johnson, Senior Vice President
Mark is responsible for national and international accounts, and for building relationships that provide value for Signature clients. Affable and with a keen perspective on sales training, Mark is a frequent industry speaker.

Before joining Signature in 1995, Mark held the position of director of training and development at the Masters and Johnson Institute. His professional experience includes director of sales training, city sales director, manager of sales training – Holiday Inn University, franchise service manager, and manager of franchise services, all for Holiday Inns Worldwide.

Mark is a certified instructional designer and has developed a variety of training programs throughout his career.

Ray Taylor, Senior Vice President
Ray is responsible for the hiring, training and developing Signature’s North American sales team. With great passion and energy, he leads the company’s sales efforts in the hospitality, multifamily housing, and trucking & equipment industries.

Ray joined Signature in 2006, bringing more than 15 years of progressive sales management experience, and a successful track record in developing new accounts and growing sales teams that build and support organizational objectives.

Prior to joining the company, Ray was the director of enterprise solutions marketing for a nationwide provider of customized document management and workflow solutions.

Carlos Aldan, Director of International Development 
Carlos is responsible for overseeing Signature’s international expansion. His relationship with Signature began in 2001 as the company’s first licensee in Brazil.

His vast knowledge of the global market coupled with his multicultural business background makes him the ideal person for enhancing Signature’s presence internationally.  

Prior to becoming a licensee, Carlos was the managing director for the World Trade Center São Paulo, where he oversaw the organization’s commercial planning and marketing.