Contact:  Amanda Gambill
5115 Parkcenter Avenue • Dublin, Ohio
Phone: 800.398.0518
Fax: 614.766.9419
amandagambill@signatureworldwide.com

Northwest Ohio Hotels Partner with OH&LA to Improve Customer Service Levels

With a renewed focus on customer service, several hotels that are part of the Northwest Ohio Lodging Council recently took advantage of a training program offered by the Ohio Hotel & Lodging Association (OH&LA) and administered by Signature Worldwide, a leading provider of training and business solutions for the hospitality industry.

The Northwest Ohio Lodging Council is one of eight local councils overseen by OH&LA and was restructured in 2007. It represents lodging properties in Toledo, Sandusky, Findlay, Bowling Green, and the surrounding area.

“Because of our relationship with Signature, we knew its team could tailor a program that would speak directly to service issue encountered in that part of the state,” commented Matt MacLaren, Esq., executive vice president, OH&LA.  “We were confident that Signature could convey the importance of customer service in creating first impressions among the area’s guests, while also improving the professionalism and consistency of service provided by those hospitality industry employees.”

Signature’s half-day Service Edge™ training program, designed for managers or supervisors, taught attendees how to create a “Magic Formula” for guest experience success, increase guest satisfaction and revenue from return guests, generate buy-in in order to build a proactive service culture, individualize guest needs and values, focus on problem solving skills and give employees the confidence to deliver legendary service.

Program participants include employees from the Comfort Inn East in Oregon; Hilton Toledo; Wingate Inn and Suites in Sylvania; Findlay Inn & Convention Center; Greater Toledo Convention & Visitors Bureau; and Black & White Cab in Toledo.

About OH&LA

Founded in 1893, the Ohio Hotel & Lodging Association is one of America’s oldest hotel associations. Its primary mission is to provide representation, information and resources for the Ohio lodging industry while promoting the Ohio travel and tourism industry, and increasing membership value. For more information, visit http://www.ohiolodging.com/.

About Signature

Signature Worldwide is the leading provider of training and business solutions to service-based organizations, creating tailored employee training and marketing programs that directly impact the bottom line. Established in 1986 and headquartered in Dublin, Ohio, Signature operates throughout North America and has licensees in four other continents; Africa, Asia, Europe and South America. For more information on how Signature’s proven employee training programs lead to customer delight, please visit http://www.signatureworldwide.com/.