Contact:  Amanda Gambill
5115 Parkcenter Avenue • Dublin, Ohio
Phone: 800.398.0518
Fax: 614.766.9419
amandagambill@signatureworldwide.com

Signature Worldwide's SkillKit Keeps Employees Focused on the Customer

COLUMBUS, Ohio (June 30, 2009) -

Signature Worldwide, a leading provider of training and business solutions, has introduced the Signature Service SkillKit. 

Designed specifically for management teams, the SkillKit is a customizable program that empowers managers to train, coach and energize employees during daily team meetings using Signature-designed activities and exercises.

The SkillKit specifically focuses on teaching and reinforcing core service skills that enhance customer service and create a competitive advantage. Program components include forming a service committee; SkillKit customization; management training; and Signature account management. A Signature representative will collaboratively work with the service committee to review and analyze customer service metrics, and determine next steps.

"Brief, daily reminders of core service skills usually results in the successful retention and delivery of legendary customer service," said John Ely, senior vice president of marketing for Signature Worldwide. "The SkillKit gives managers the right tools to build a customer service-focused culture using Signature's proven methodologies."

For more information about the Signature Service SkillKit, go to www.signatureworldwide.com or call (800) 398-0518.

About Signature

Signature Worldwide is the leading provider of training outsourcing and business solutions to service-based organizations, creating tailored employee training and marketing programs that directly impact the bottom line. Established in 1986 and headquartered in Dublin, Ohio, Signature operates throughout North America and has licensees in four other continents; Africa, Asia, Europe and South America. For more information on how Signature's proven employee training programs lead to customer delight, please visit www.signatureworldwide.com.

*Source: Reichheld, Frederick.  Learning from Customer Defections.  Harvard Business Review.  March 1, 1996.