Uncover customers’ needs and improve call center service with Call Center Edge™ training.
Deliver unforgettable phone-based customer experiences that cinch a commitment and build relationships when you train employees with Signature Worldwide's Call Center Edge™ training program. Different than any other training program of its kind, Call Center Edge teaches phone representatives how to delight customers, resolve concerns, and ring up more sales in the process.
More than customer service training, we turn your call center representatives into ambassadors.
Call centers have unique needs. If you are looking to differentiate your company from the competition, Signature Worldwide can help. By training your representatives to ask the right questions, they can better identify what is important to the callers. Once uncovered, your staff will be in a better position to service your customers and respond positively to specifically what is important to that caller. Finally, we will teach your staff to think like sales professionals and ask for the business, where appropriate. The results are increased sales, better customer service, and greater customer loyalty.
Customer Service and Sales Training designed specifically for call centers.
At the end of the training, your representatives will have the confidence to act on any customer request. Through our engaging training process, customer service representatives realize that by engaging the customer and acting immediately on requests, they can help the caller while creating lasting customer satisfaction.
Through a variety of techniques, including role-playing, employees will learn when, how and why to:
- Establish customer rapport
- Identify customer needs
- Act on customer requests in a service-minded manner
- Handle challenging situations.
Call center customer service training that lasts.
The day after almost any training, your staff will want to use their newly acquired skills, but more often than not, fall back into their old habits. That's why Signature Worldwide's program continues long after the initial training.
Immediately after training, our coaches begin making calls to your training participants, allowing them to practice their new skills. Once a comfort level is established, Signature Worldwide begins making telephone mystery shopping calls. A few months later, there will be additional training opportunities.
Ongoing telephone mystery shopping calls ensure your call center's customer service providers use their skills long after our training.