Service Edge™

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Make a positive impact on every customer interaction

Improve guest impressions to boost repeat business and service scores when you train employees with Signature Worldwide's Service Edge™  training program.

Service Edge™  is a fun, unique and empowering training solution that gives frontline and support staff the training, motivation and confidence they need to make every guest encounter a positive one.

And because Service Edge™ is specially designed to change employee behavior and create lasting improvement, employees will also practice their new skills through post-training coaching and reinforcement.

Our clients say they experience exponential increases in repeat business and word-of-mouth endorsements. Contact us to find out how Service Edge can do the same for you.

What to expect:

In this one- to four-day day session, two to 18 employees will be trained on site using Signature's proprietary Magic Formula.

Through a variety of techniques, including mystery shop calls, staff will learn how to:

  • Help the customer to create immediate and lasting satisfaction
  • Act on customer requests in a service-honoring way
  • Handle challenging situations with winning results.

 

Service Edge™
Assessment and Program Development:
  • Pre-training shop calls
  • Tailor Program
  • Assessment by Phone
  • Pre-training shop calls
  • Tailor Program
  • Assessment Meeting (Phone or on-site)
  • Pre-training shop calls
  • Tailor Program
Training Event
  • 1-day initial training
  • 5-18 participants
  • Multiple Property Options Available 
  • 1-2 days of initial training
  • Up to 18 participants per event 
  • 2-4 days of initial training
  • Up to 18 participants per event
Reinforcement: Coaching
  • 1-day initial training
  • 5-18 participants
  • Multiple Property Options Available 
  • 3-4 reinforcement visits per year
  • Unlimited phone-based coaching 
  • 4 reinforcement visits per year
  • Unlimited phone-based coaching 
Reinforcement: Measurement
  • 7 shop calls per month (recorded & scored)
  • 10 shop calls per month (recorded & scored)
  • 10-20 shop calls per month (recorded & scored)
  • Optional on-site shops 
Management Tools
  • Web-based reports
  • Web-based reports
  • Web-based reports

 

And because Service Edge is specially designed to change employee behavior and create lasting improvement, employees will also practice their new skills through post-training coaching and reinforcement.

Ready for Results?

Our clients say they experience exponential increases in repeat business and word-of-mouth endorsements. Contact us to find out how Service Edge can do the same for you.


Contact Us To Get Started