Service Edge

Make a positive impact on every customer interaction, with Signature's proven service training courses.

 

 

Improve guest impressions to boost repeat business and improve service quality scores when you train employees with Signature Worldwide's Service Edge™  training program.

Service Edge™  is a fun, unique and empowering training solution that gives frontline and support staff the training, motivation and confidence they need to make every guest encounter a positive one.

And because Service Edge is specially designed to change employee behavior and create lasting improvement, employees will also practice their new skills through post-training coaching and reinforcement.

Our clients say they experience exponential increases in repeat business and word-of-mouth endorsements. Contact us to find out how Service Edge can do the same for you.

What to expect with Signature's service training course:

In this one- to four-day day session, two to 18 employees will be trained on site using Signature's proprietary Magic Formula.

Through a variety of techniques, including mystery shop calls, service staff will learn how to:

  • Help the customer to create immediate and lasting satisfaction
  • Act on customer requests in a service-honoring way
  • Handle challenging situations with winning results.

 

Service Edge
Assessment and Program Development:
  • Pre-training shop calls
  • Tailor Program
  • Assessment by Phone
  • Pre-training shop calls
  • Tailor Program
  • Assessment Meeting (Phone or on-site)
  • Pre-training shop calls
  • Tailor Program
Training Event
  • 1-day initial training
  • 5-18 participants
  • Multiple Property Options Available 
  • 1-2 days of initial training
  • Up to 18 participants per event 
  • 2-4 days of initial training
  • Up to 18 participants per event
Reinforcement: Coaching
  • 1-day initial training
  • 5-18 participants
  • Multiple Property Options Available 
  • 3-4 reinforcement visits per year
  • Unlimited phone-based coaching 
  • 4 reinforcement visits per year
  • Unlimited phone-based coaching 
Reinforcement: Measurement
  • 7 shop calls per month (recorded & scored)
  • 10 shop calls per month (recorded & scored)
  • 10-20 shop calls per month (recorded & scored)
  • Optional on-site shops 
Management Tools
  • Web-based reports
  • Web-based reports
  • Web-based reports

 

And because Service Edge is specially designed to change employee behavior and create lasting improvement, employees will also practice their new skills through post-training coaching and reinforcement.

Ready for Results?

Our clients say they experience exponential increases in repeat business and word-of-mouth endorsements. Contact us to find out how Service Edge can do the same for you.


Get started improving service and customer satisfaction today!