The Signature Worldwide Service SkillKit™ empowers your management team to train, coach and energize employees using activities and exercises specifically designed for brief, daily team meetings.
These core service skills, when executed consistently by all employees,will raise your customer service level and create a competitve advantage:
- Be approachable
- Acknowledge the customer
- Offer a sincere greeting
- Personalize interactions
- Be knowledgeable of the equipment and the value
- Be proactive
- Be committed during every customer touch point.
Through education and awareness of core service skills; brief,
daily reminders of the importance of those skills; and
successful delivery of service that exceeds customers
expectations, your employees will encourage customer loyalty.
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Keep your employees focused on the customer experience with a Signature Worldwide Service SkillKit™ or calendar planner which is packed full of daily activities and reminders for customer service skill training.
Customer service training on a daily basis.
By using the SkillKit™ or planner calendar, management teams will deliver hotel employee training developed around Signature's proprietary Magic Formula before every shift to every customer service employee.
Through a variety of group activities, including knowledge challenges, employees will:
- Gain daily awareness of core customer service skills
- Understand the importance of legendary customer service
- Learn to consistently exceed guests' expectations
- Gain service skills needed to entice customers into longer stays and repeat visits.
And because Signature Service SkillKit™ is specially
designed to change employee behavior and create a lasting impact,
it includes tools that help team leaders energize employees with
continued training and coaching.
Signature Service SkillKit™ is ideal for hotel customer service training and makes an excellent casino management training tool. The kit or planner calendar should be utilized by all employees that interact with customers and impact the guest experience.
Ready for results from this dynamic training program?
Our clients rave about how the customer service levels consistently increased throughout the entire property? What could this do for your customer service scores? Contact Us To Get Started