Articles
Although this should be every company's goal, a realist might say there is no such thing. Regardless, what you believe, always strive to build loyalty so your customers always think of your company first.
Creating Lifelong CustomersToo many times hotel staff is merely trying to "make room" for the next guest during the check-out process, but it's important to create a positive and memorable last impression in order to keep guest coming back.
Last ImpressionFrom the front desk to the housekeeping staff, there are simple steps employees can take to create a memorable customer experience and capture repeat customers in a lagging economy.
More For MoneyWith the workload for many rental companies slowing, budgets shrinking and staff leaving, it's more important than ever for those employees that are left to remain engaged and motivated.
Employee MoraleThere is no debating that the more you know about a customer, the easier it is to close the sale, so use the right question to build relationships.
Right QuestionsSimple moments of delivering excellent service aren’t good enough, which is why consistency remains a top concern for rental managers and their teams.
ConsistencyAs you try to maintain and build your company's revenue, encourage your sales team to be proactive with your existing customer base.
Mining New BusinessEquipment rental company leaders recognize that the phone is their pipeline to customers, Mystery shop calls allow those leaders to assess how customers are being treated and thus make necessary changes to capture as much business as possible.
Missing Rental OppsLook to the future with thoughts of increased rental or sales and less-full lots. What can you do now to prepare for busier times
Economic BouncebackIf you want to stay ahead of your competition, start by improving your company's customer experience with legendary customer service and sales.
Customer For LifeMost agree that nearly every aspect of reservations center operations has changed except one - the human factor. That's why agents need to maintain compliance to a structured process.
Focus On Phone