Reputation Management

Create world-class guest experiences with our training solutions for casinos and gaming. You’ll revolutionize the way your entire organization interacts with customers when you learn what it takes to go beyond the ordinary to the extraordinary.

Programs, Products & Services

Our fun, impactful training is available at your convenience, on-site and on the phone.
  • Casino Edge™ for legendary guest experiences
  • Customer Experience Edge™ for customer encounters 
  • Call Center Edge™ for phone sales and service
  • Mystery Shopping for sales and service measurement

We have more!

Learn about Signature’s full-scale solutions, training programs and services.

Clients

We drive performance enhancements for some of the country’s leading gaming establishments.
  • Boyd Gaming
  • Harrah’s Entertainment
  • Imperial Palace, Biloxi
  • L’Auberge du Lac
  • MGM Mirage, Inc.
  • Station Casinos
  • The Venetian
  • Tropicana Resort & Casino
  • Wynn Las Vegas
  • Wynn Macau

Featured Solution

Casino Edge
Inspire guests to stay and play with Signature’s Casino Edge training program.

 

Through a variety of techniques, including role-playing, employees will learn when, how and why to:

  • Build value before quoting rates and asking for a commitment
  • Establish customer rapport
  • Effectively handle player requests and complaints


Learn More

Case Study

The Rio All-Suite Hotel & Casino used Casino Edge to increase reservations while receiving 44,000 less inquiry calls in the first quarter of the year, while also achieving 100 percent occupancy.


Download Now