Maximum Conversions

Build both revenue and guest service with our training solutions for hospitality. You’ll revolutionize the way your entire organization interacts with customers when you learn to create lasting relationships.

Programs, Products & Services

Our fun, impactful training is available at your convenience, on-site and on the phone.

Transient Edge® for reservations
Customer Experience Edge™ for customer encounters
Mystery Shopping for sales and service measurement
Sales Edge™ for hotel group sales
Service Edge™ for guest requests
STARstrategy™ for fair market share
Call Center Edge™ for phone sales and service

We have more!

Learn about Signature’s full-scale solutions, training programs and services.

Who We Work With

We started our business serving the hospitality industry, so some of our clients are also some of the most well known.

Accor Hotel – UK/Ireland
Choice Hotels International
Extended Stay Hotels
Four Seasons Hotels
Hilton Americas
InterContinental Hotels Group
InTown Suites Corporation
Little America Hotels and Resorts
Safemark Systems
Sunburst Hospitality

Featured Solution

Transient Edge
Improve guest satisfaction, conversion rates and RevPAR when you engage employees in Signature’s Transient Edge training program.

Through a variety of techniques, including role-playing, employees will learn when, how and why to:

Establish customer rapport
Identify customer needs
Build value before quoting rates
Ask for a commitment

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Case Study

By learning to sell the value of the hotels with Transient Edge, The Grand America Hotels and Resorts saw a 17 percent increase in conversions for transient calls and subsequently rolled out Sales Edge training for all properties.

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Hear From Our Clients

Hear Alie Gaffan, director of training and development, talk about how the Signature program has become part of Pacifica Hotel Company’s customer service and sales culture.

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