Hotel Training

"Over 50% of our business comes to us directly by phone as the preferred method of making reservations. It is critical we close the sale with every call. Signature is a proven methodology to achieve a high close rate."

Frank L. McCabe, President and COO
High Hotels, Ltd

Signature Worldwide's hotel training for sales and customer service improves revenues, increases customer loyalty and inspires your employees.

 

 

 

Our hotel training programs drive results whether the class is Instructor-led, online or our interactive Web-classroom training.

Give your employees the edge in hospitality today, and watch your business grow!
Contact us now to get started!

Our specialized hotel training programs include:

Transient Edge® - Our most popular hotel training program, this sales and customer service training program helps your hotel front desk and reservations staff convert more inquiry calls to actual reservations bookings while delivering legendary customer service.

Service Edge™  - Hotel customer service training for the front desk, housekeeping, food and beverage, activities, or spa employees.  Our proven training programs promote awareness and ownership among your employees.

Service SkillKit - A unique training approach that targets hotel department and shift briefings training.  Let us turn your hotel supervisors into service leaders by providing them with the daily tools to provide conversation and inspiration for your front-line employees.

Call Center Edge™ - Hotel call center and hotel reservations training - whether your agents are responsible for several hotels, or several departments, our call center training program can help your agents convert more inquiries into reservations.

Casino Edge™ - Casino and hotel customer service training - from hello to goodbye, our casino edge training can elevate your customer service and sales levels in the reservations department, VIP services, valet, bell staff, front desk and throughout the casino floor.

Luxtra™ - Upscale hotel front desk training, hotel reservations training and hotel customer service training.  Designed to help agents enhance the experience of luxury travelers searching for their ideal destination.

Client Centered Sales™ for Hotels - Hotel sales training that will transform your sales people from order takers to consultative, client-centered sales people who understand how to advance a sale.

Legendary Prospecting™ - Hotel sales staff training that will make your team more efficient in reaching the right contacts for your hotel,

Legendary Leader™ - Manager and Leadership training created to provide a common language and set of goals and understanding of roles and accountability for your top leaders.

Social Media Edge™  - Hotel social media strategy training introduces the most effective tools, helps to create your social media voice, and create your own hotel social media strategy.

Mystery Shopping - Onsite or telephone mystery shopping designed to help reinforce our training programs or yours.  Each call is scored and recorded and the results are made available online for ease of access.

See the impact Signature Worldwide hospitality training has had on Pacifica Hotels:

"I was trying not to let my nervousness and apprehension show when the trainer began the training.  I have no idea what kind of miracle he brought with him but I have never seen anything like it!!!  He was amazing with our staff.  He was able to get every last one of them engaged, excited, participating and enjoying it.  He had everyone laughing and genuinely interested in learning these new skills.  He handled each one of them differently somehow knowing what each of them needed to learn.  He was firm when he needed to be yet encouraging, congratulatory and complimentary throughout.  After 8 hours our staff was asking when the next training was and if we were going to make this a regular event."

General Manager, Bend, Oregon 

Ready for results from our dynamic hospitality training programs? Contact us online now to find out how we can help you to improve hospitality sales and service.