Customer service training that increases sales. Sales training that enhances your customer's experience. If your employees have the chance to convert more callers into customers, we can improve your odds.
Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing sales. Since 1986, our unique methodology has provided a measurable ROI for our customers, compelling them to return year after year.
Our process begins by assessing your unique business needs. We then design a training program around your objectives. Our experienced trainers deliver a motivating, engaging program that will inspire your employees to sell the value of your organization. Finally, we perform telephone mystery shopping calls to ensure your employees understand their newly acquired skills and are implementing what they have learned. Our online reporting system enables you to track each employees progress over time.
Signature Worldwide began in 1986 training hotel employees to improve customer service levels, increase RevPAR, raise occupancy levels and ultimately generate more revenue for our hospitality clients.
Over the past 25 years, we have expanded our industry expertise to multifamily and public housing, equipment, trucking, medical services, senior living and in 2010 introduced our new social media training. Whenever the phone rings, a customer approaches, or an online inquiry is generated, we can help to improve your customer's experience significantly.
"I have arranged for many different seminars over the years from several different instructors, but I am always most impressed by the Signature sales trainers and their ability to incite our team to produce results and walk away with new enthusiasm for their profession."
VP Sales & Marketing, High Hotels,Ltd
"I have been through several training courses throughout my 22 year career in the equipment rental industry and could not begin to remember them all. But, I am confident the training we received this week will be both remembered and applied for many years to come. Our trainer was very professional, enthusiastic and thorough. All of the responses I received from my staff were very positive. The most common comment I received from my staff of 27 attendees was that this was the best training class they have ever attended. Thanks again and we all wish you continued success."
District Manager, RSC Equipment Rental
Our training delivers results whether the class is onsite and instructor-led, online or our exclusive Web classroom training.
Our specialized training programs include:
Transient Edge® - Hotel front desk and hotel reservations training
Service Edge ™ - Customer service training
Service SkillKit ™ - Service Department and shift briefings training
Customer Experience Edge™ - Hotel customer service training
Call Center Edge™ - Call center sales and customer service training
Casino Edge™ - Casino and hotel customer service training
Luxtra™- Upscale hotel front desk training, hotel reservations training and hotel customer service training
Client Centered Sales™ - Client centered consultative sales training
Legendary Leader™ - Manager and Leadership training
Equipment Edge™ - Expert training focused on rental, parts, sales and service
Leasing Edge™ - Lease more apartments and improve NOI
And introducing - Social Media Edge™ - Hotel social media strategy training