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Signature helps truck dealerships both before and after the phone rings. Our marketing and sales training programs generate new business and give employees the customer service and telephone sales training necessary to make the most of opportunities to create customer delight and increase sales in your parts, service, and sales departments.
Understanding your customers - who they are and what they need - is the first step in differentiating your dealership from the competition. Signature's marketing and training outsourcing solutions help you get to know your customers and communicate with them in a way that creates legendary customer experiences and converts more inquiries into sales.
Through a mix of marketing services Signature helps companies identify, understand and reach their customers. Our database cleansing program takes the customer records in your purchasing system and turns them into a valuable source of knowledge and information. Using your customer data, Signature will contact every customer to update records and collect valuable information about each business and its decision makers.
Now that you know and understand your customers, you'll want to reach them with messages that build value in your dealership and appeal to their needs. We’ll work with you to create compelling full-color newsletters and creative direct mailers that send a strong message to your customers and prospects.
Now that you’re reaching more customers and prospects, make sure your staff does great work every time the phone rings or a customer drops by your dealership. Signature's full menu of sales, service, and leadership training can help.
Our Sales Edge™ Series of sales skill training programs - from phone skill training to more advanced relationship sales training programs - can help your parts and service counter team and your outside sales professionals convert more opportunities into sales and increase revenues. If customer delight is your goal, consider our Service Edge™ Series of training programs for all employees who interact with customers. Signature’s Leadership Edge™ Series of training programs helps management create the right environment so employees can do their best work and be productive everyday.
Set your dealerships apart from the competition by creating legendary customer experiences. Signature's phone skill training programs work toward teaching and motivating employees to do more than just take orders. They help focus employees on understanding each customer’s needs, building value, and closing more sales.
Signature's exceptional mystery shopping service allows you to examine the customer service and sales skills of your dealership employees from a customer's perspective. With both phone and in-person interactions available, our mystery shopping service is designed to ensure customer delight through a variety of different experiences.
Consider supporting your employees with a customized mystery shopping service. Like our phone skill training program, our mystery shopping program, Connections by Signature™, can be tailored to your specifications. We’ll help you determine your employees’ areas of strength, as well as areas where they may need additional phone sales training.
Allow our talented team of sales skill training professionals to implement a successful solution to solve your greatest training challenge. Perhaps you need us to customize an employee training program to enhance the sales and service skills of your employees, or you simply need assistance in delivering a sales training program to your multiple dealerships, Signature Worldwide can help. Please see our Instructional Design Services and outsourcing solutions page to learn more about our unique ways to train and motivate employees.
Signature sales skill training solutions are adaptable to culture-specific organizations and available for licensing around the globe. Licensing requires a thorough understanding of our employee training programs as well as our distinct organizational culture. Please see our Employee Training Programs and licensing page to learn more about how to become a Signature licensee.
Our challenge is your challenge; we like to change employee behaviors in a way that affects customer service and sales. Give us the opportunity to learn more about your company so we can tailor a sales skill training solution. To inquire about how you can take advantage of one of our many customized solutions, including our telephone sales training program, contact us today!
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