Signature Brasil

Signature Brasil – bringing legendary sales and customer service training to Brasil

 

 

Website: www.signaturebr.com.br

Signature Brasil is located in the south of Brazil, in Curitiba city, and offers service to companies across the country. Signature Brasil is a leading provider of:

  • Hotel reservations and transactional and relationship sales training
  • Hotel front desk service training
  • Agencies and Operators sales training
  • Equipment company sales and service training
  • Mystery shopping

 

Training Programs

Hotel Training

We have worked with several hotels and resorts; helping teams in reservations, reception and services to build skills in sales and customer service. In our programs your staff will learn how to:

  • Provide a memorable service in every customer interaction
  • Identify the needs of each client
  • Build value before speaking about room rates
  • Dealing professionally with requests and complaints from guests to ensure their satisfaction and loyalty
  • Ask for confirmation of the reservation in order to increase sales

Travel Agencies and Operators Training

This program will help build skills in sales that travel agents and operators need to close more business and increase sales. The service training focuses on providing a better experience for the client with every interaction.

Your team will learn how to:

  • Approach and connect with each client
  • Discover the profile and true customer needs and desires
  • Overcome objections
  • Get a commitment to proceed with the booking

Relational Sales Program

This program develops the skills that salespeople need to build instant rapport with clients, gain their confidence and create credibility and all this while controlling the pace and the direction of the sales conversation.

Your team will learn how to:

  • Build coherence in the way of interacting with customers and prospects
  • Find out about the needs, wants and budget of customers
  • How to better respond to customer objections
  • Get the commitment to move forward and close the sale at the right time!
  • Make Consultative Sales!

Transactional Sales Program

This program develops the skills needed to close the sale in the first contact with the customer! Your team will ask the right questions and deliver the value of your product, focusing only on what's important to each customer.

Your salespeople will learn to:

  • Establish customer relationships
  • Identify customer needs
  • Build value before speaking about prices
  • Control the sales conversation
  • Close the sale

Equipment Companies Training:

Unique program for equipment and parts companies focusing on how to deliver a memorable service experience behind the counter or by phone and close more sales!

Your team will learn skills to:

  • Build consistency in customer service
  • Strengthen relationships with your customers
  • Ask the right questions
  • Convert queries into business
  • Apply upselling and cross-selling in their conversations
  • Develop a consultative sales approach

Key Team Members

 

“Daniel

Daniel Spinelli
Director

   

Danielle Souza

Danielle Souza
Account Manager

 
 

“Fernando

Fernando Buso
Commercial Manager

   

“Thanys

Thays Arnt
Lead Instructor and Director of Quality Assurance

 
 

Andre Berberi

André Berberi
Business Expansion

       

 

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