Realize a Bottom-line Impact

What’s the cost of less-than-loyal customers? More than you know.

We can close the critical gap between customer satisfaction and customer loyalty with our organization-wide approach to sales and service training — and we can prove it.

Make Training Count

The last and final stage of our four-step methodology, Evaluation & Measurement is how we demonstrate a real return on investment.

Here’s just some of what you can expect:

Scorecards and scoring that tangibly evaluate the sales and service skills performance and progress after successful completion of our program;
Executive Overview highlighting the progress results of program participants; and
Reporting of scoring results, which can be sorted by agent, location or management company for use in measuring specific areas of improvement and/or for targeting future reinforcement efforts.

Still not sure?

Take a closer look at our training programs.

Featured Solution

Sales Edge
Create a sales powerhouse when you know how to establish and build profitable customer relationships with Signature’s Sales Edge training program.

Through a variety of techniques, including competition calls, sales staff will learn how to:

Improve face-to-face and phone interaction
Develop better transactional and relationship selling skills
Prospect for results

Testimonial

"AfterMarket Edge has been instrumental in our substantial parts revenue growth during the past few years. We originally chose the program because it is unique in the industry and speaks to our customers’ specific needs.”

John Lyons

Vice President of Parts Operations

TEC Equipment, Inc.