Because we believe great service is mission critical, we’ve designed and refined a sales and service methodology that works. It’s how we help clients create lifelong customers. It’s how we boost their revenue streams.
 
And we have one million training hours each and every year to prove it.

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Our Methodology

By focusing on four key areas, we help create customer-centric cultures that stick. Here is our proven process for orchestrating legendary customer experiences:

 

Assessment & Design

Our specialized identification of gaps in, and obstacles to, customer loyalty, and the resulting training strategy

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Delivery

Our highly interactive, wholly engaging, sales and service training tailored to your business

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Reinforcement

Our unique approach to vanquishing service apathy and ensuring lasting behavior change

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Evaluation & Measurement

Our signature scoring and reporting system that validates the strategy and demonstrates return on investment

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Featured Solution

Transient Edge
Improve guest satisfaction, conversion rates and RevPAR when you engage employees in Signature’s Transient Edge training program.

 

Through a variety of techniques, including role-playing, employees will learn when, how and why to:

  • Establish customer rapport
  • Identify customer needs
  • Build value before quoting rates
  • Ask for a commitment


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Mystery Shop

Want to hear if your employees are delivering the level of customer service needed to capitalize on every call from potential customers? Sign up today for a free, no-obligation mystery shop call.


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From Our Clients

Hear Marketing Director Janet Chiarella talk about how a partnership with Signature has benefited Towne Properties.


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