Change Behavior — For Good
Training isn’t training if it doesn’t change behavior. Instructing employees on processes, systems and ideas accomplishes little to nothing unless you impart skills, knowledge and experience in a way that’s relevant, meaningful and lasting.
That’s the Signature difference.
That’s what we call Reinforcement.
As the third component of our four-step methodology, Reinforcement is the consistent strengthening of learned skills and behaviors.
Make It Stick
With Reinforcement, we help you build a culture that supports and empowers employees to deliver legendary customer experiences.
Our Reinforcement services include:
- Coaching on Demand™ – We’ll provide dedicated feedback, instruction and review of specific sales and service skills.
- Mini Sessions (bimonthly conference calls) – We’ll cover a key component of the Magic Formula or other topic of your choosing.
- New-hire Kit – We’ve developed this especially for self-paced training and onboarding of new employees.
- Outbound Coaching – We’ll train graduates, simulating real-world customer inquiries and provide immediate feedback and instruction.
- Post-training E-mail Shopping and On-site Mystery Shops – We’ll measure sales and service behavior change.
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