Change Behavior — For Good

Training isn't training if it doesn't change behavior. Instructing employees on processes, systems and ideas accomplishes little to nothing unless you impart skills, knowledge and experience in a way that's relevant, meaningful and lasting.

That's the Signature difference.
That's what we call Reinforcement.

As the third component of our four-step methodology, Reinforcement is the consistent strengthening of learned skills and behaviors.

Make It Stick

With Reinforcement, we help you build a culture that supports and empowers employees to deliver legendary customer experiences.

Our Reinforcement services include:

• Coaching on Demand™ - We'll provide dedicated feedback, instruction and review of specific sales and service skills.
• Mini Sessions (bimonthly conference calls) - We'll cover a key component of the Magic Formula or other topic of your choosing.
• New-hire Kit - We've developed this especially for self-paced training and onboarding of new employees.
• Outbound Coaching - We'll train graduates, simulating real-world customer inquiries and provide immediate feedback and instruction.
• Post-training E-mail Shopping and On-site Mystery Shops - We'll measure sales and service behavior change.

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