Mystery Shopping Company
Connections by Signature™, our mystery shopping program, allows you and your employees
to hear how they're performing in real-life situations with Mystery
Shopping phone calls. What messages are customers receiving about
your business? Are customers getting the answers they need to overcome
resistance? You'll both gain valuable insight into strengths and
potential areas for better performance and better sales!
We designed this mystery shopping program for businesses that conduct their own
inside sales training but need assistance from outside professionals
to ensure employees are utilizing skills taught in the training.
Signature offers two levels of mystery shopping service, each designed
to provide an accurate review of current service and sales levels.
These calls can demonstrate employees' mastery of the desired service
or sales skills training that fit the overall goals of your business. Calls
can be made to a reservation or service area of your business where
a product or service is sold. Or calls can be made to sales departments,
using more complicated situations and pre-established, relevant
scenarios.
Once you're staff has experienced our employee training programs, we help refine and support
your personal training investment through Support Tools, consisting
of recorded follow-up shopping calls and call assessments. In addition,
we back our sales skill training with the strongest Satisfaction Guarantee in
the sales training industry. You’ll be satisfied, or you won’t
pay.
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Components of our Mystery Shopping Program |
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The Connections by Signature mystery shopping program includes the following:
- Foreign and international shopping: training success in almost
any language
- State-of-the-art technology: instant access to calls as they’re
completed via 800 number or the Internet
- Customized assessments: tell us how you want your employee
to handle customers
- Recommended assessment: use Signature’s proven formula
to increase sales and service
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Reinforcement through our Mystery Shopping Service |
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New skills become good habits only when they are practiced, applied
and reinforced. That’s why providing support tools is an essential
component of the Connections by Signature mystery shopping program. Our post-training
support includes:
- Ongoing mystery shopping calls to assess skill development.
Written shopping call assessments that evaluate skill development
and areas for improvement
- Management support substantiating the employee training program skill set using
Signature’s client support team
- State-of-the-art technology: Instant access to hear calls as
they’re completed via 800 number or the Internet to review
and assess progress
Connections by
Signature™
Imagine converting just 4 additional reservation inquires per
day, 300 days per year. Use our formula below to see how much additional
revenue our customer service phone training and comprehensive mystery shopping company program can generate for you.
A simple formula can be applied to any business
model where telephone calls come into a central location to purchase
a service or a product. Plug in your businesses numbers to see what
kind of return you have the opportunity to gain using Connections
by Signature.
To learn more about Connections by Signature and specific ways
it can benefit your business; send us an e-mail at signature@signatureworldwide.com.
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