Boost Sales & Service

Increase customer retention rates and overall customer satisfaction with these targeted training modules specifically designed for service techs, delivery drivers and parts personnel.
  • Legendary Service at the Job Site: Put the customer first — on their turf or yours.
  • Tuning Up Your Sales Skills: Communicate customer value in a way that makes more sales.
  • Conducting Proactive Outbound Calls: Generate additional sales through effective calling and persuasive voicemail.
  • Leadership Training for Managers: Develop a branch that’s known and appreciated for delivering exceptional service.

Want to Know More?

Download our Equipment Edge™ product card.


Phone:
800-398-0518

E-mail:
signature@signatureworldwide.com

 

 

 

Featured Solution

Equipment Edge
Put the customer first — wherever they are. Managing any situation while still delivering exceptional service can happen when you train employees the Signature way.

 

Using activity-based learning exercises and Signature’s proprietary Magic Formula, parts and service employees, field service technicians, and even receptionists will learn how to:

  • Determine standards that help define exceptional service
  • Recognize service and sales opportunities
  • Consistently exceed customer expectations
  • Take ownership of a situation
  • Diffuse potentially confrontational situations by adjusting to a customer’s personality


Learn More

Article

Effective Training Can Reduce Employee Turnover

An effective training solution for employees is a great way to encourage the best employees to stay, others to improve, and those who struggle to move on.


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