Build Real Value

Get lasting customer satisfaction with these targeted training modules specifically designed for reservation agents and front-desk staff.

  • Overcoming Resistance*: Uncover and prevail over customer objections.
  • Revenue Ambassadors*: Maximize total revenue per guest.
  • Check-In/Check-Out: Making guests feel extraordinarily welcome—and keep them coming back.
  • Legendary Complaint Handling: Respond to any kind of customer with a favorable outcome.
  • Partnering with Different Personalities: Understand and address customer likes and dislikes.
  • Proactive Service: Meet and exceed customer expectations.
  • Relocate a Guest: Diffuse one of the stickiest situations—overbooking.
  • Team Building: Realize the potential and power of the team.
  • Walk-Ins: Convert a walk-in to a confirmed reservation.

*Prerequisite: Transient Edge®

Gain Knowledge, Take Action

Dig deeper into the data of the Smith Travel Accommodations Report with this module for directors and managers.

  • STARstrategy: Analyze, interpret and apply data to achieve financial goals and gain a competitive edge.

Want to Know More?

Download our Transient Edge® product card.
Download our STARstrategy™ product card.



Phone:
800-398-0518

E-mail:
signature@signatureworldwide.com

Featured Solution

Transient Edge
Improve guest satisfaction, conversion rates and RevPAR when you engage employees in Signature’s Transient Edge training program.

 

Through a variety of techniques, including role-playing, employees will learn when, how and why to:

  • Establish customer rapport
  • Identify customer needs
  • Build value before quoting rates
  • Ask for a commitment


Learn More

Information Sheet

Want more information about Customer Experience Edge? Download this information sheet for an overview, description, profile of who should attend and learning objectives.


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