Bring customers to your rental company by knowing how to best serve them. Keep customers coming back with excellent customer service.
Signature Worldwide's rental training programs deliver training in all areas of rental sales, delivery, and service processes: from event rental, to multi-family housing units. Our modules will empower your staff with rental training that sticks: delivering exceptional customer service, sales, and delivery blueprints that are 100% results driven.
Our team is with you every step of the way. From day one, we'll be on your side with over 25 years of customer service and sales strategy experience. And we're constantly updating our research and content, in order to develop and deliver focused training programs that are based on the fluid nature of the rental industry. With our learning programs, you will always be in front of what prospects, influencers, and decision makers need.
Whether your rental company needs training in phone sales, telephone prospecting, e-mail prospecting, cold calling, or sales appointments, Signature Worldwide has your solution. Among the programs we specifically offer for rental companies:
- Rental Edge™: Learn how to always put the customer first - delivering what they need the first time in order to secure the client!
- Event Rental Edge™: Don't just take orders and deliver products - engage the customer and make customer experience the reason they keep coming back.
- Leasing Edge™: Handle apartment inquiries more successfully and convert more prospects to renters.
- Mystery Shopping: What is the best way to evaluate your rental company's customer service or sales skills? Pretend to be a customer!
Ongoing telephone shopping calls and powerful reinforcement tools ensure your employees use their new skills long after our training.
Our experienced sales shoppers will make shopping calls to your location and we will record and evaluate those calls. Signature Worldwide makes it easy for you to manage the process because we make the results available online. You can hear almost immediately how your employees are using their new skills - and where they need reinforcement in delivering those skills. We have found this ongoing evaluation and measurement to be the most effective at helping to continually improve your rental company's sales skills and generate more customers, revenue, and increase profit for your company.
We practice what we preach - in the classroom and in the field.
At Signature Worldwide, we don't leave the experience in the classroom. Instead, our experts are constantly on the move, speaking to groups big and small, as well as writing articles about the industry! Read some of the places Signature Worldwide has been published, or learn more about our speakers bureau!
Or, contact Barry Himmel directly to learn more: firstname.lastname@example.org