Transform the Call
Deliver unforgettable phone-based customer experiences that cinch a commitment when you train employees with Signature’s Call Center Edge training program.
Different than any other training program of its kind, Call Center Edge teaches call center employees how to delight customers, have fun, and ring up more sales in the process.
What to Expect
In just one to two days, two to 20 call center employees will be trained on site using Signature’s proprietary Magic Formula.
Through a variety of techniques, including mystery shop calls, employees will learn when, how and why to:
- Handle reservation inquiries
- Improve guest experiences
- Sell more rooms
And because Call Center Edge is specially designed to change employee behavior and create lasting improvement, employees will also practice their new skills through post-training coaching and reinforcement.
Ready for Results?
Our clients typically see dramatic increases in conversion rates — up to two percent! Contact us to find out how Call Center Edge can boost your conversions.
Phone:
800-398-0518
E-mail:
signature@signatureworldwide.com