Improve Profits, Sell Reservations
Inspire guests to stay and play with Signature’s Casino Edge training program.
From the gaming floor, to the hotel restaurants, to the box office, Casino Edge encourages employees to embrace a customer-centric culture where guests can truly have a fun-filled get away.
What to Expect
In one day or less, two to 15 employees can be trained using Signature’s proprietary Magic Formula to deliver exceptional service in the cashier’s cage, at the slot machines, in the hotel or even at a show. Need help for a larger team of call center agents? We can do that too.
Through a variety of techniques, including role-playing, employees will learn when, how and why to:
- Build value before quoting rates and asking for a commitment
- Establish customer rapport
- Effectively handle player requests and complaints.
And because Casino Edge is designed to create lasting behavior change that empowers employees, team members will also practice their new skills through post-training mystery shop calls and reinforcement.
Ready for Results?
One casino client saw hotel conversion rates jump 10 percent in just one month following training, along with a consistent rise in ADR. Contact us to find out how Casino Edge can help you capture more business.
Phone:
800-398-0518
E-mail:
signature@signatureworldwide.com