On-the-Job Service

Put the customer first - wherever they are. Managing any situation while still delivering exceptional service can happen when you train employees the Signature way.

Equipment Edge is a unique training program that demonstrates the why and the how of providing legendary service while behind the counter or at the customer's job site.

What to Expect

Three to 20 participants will spend a fun-filled, yet training-intensive eight hours together, learning the skills and tools necessary to help you differentiate your dealership.
 
Using activity-based learning exercises and Signature's proprietary Magic Formula, parts and service employees, field service technicians, and even receptionists will learn how to:

  • Determine standards that help define exceptional service
  • Recognize service and sales opportunities
  • Consistently exceed customer expectations
  • Take ownership of a situation
  • Diffuse potentially confrontational situations by adjusting to a customer's personality.


And because Equipment Edge is specially designed to change employee behavior and create lasting improvement, employees will also practice their new skills through post-training coaching and reinforcement.
 

Ready for Results?

Our clients typically convert multiple transactions per day, every month, all year long. Contact us to find out how Equipment Edge can boost revenue potential.

Contact Us To Get Started

Featured Solution

Sales Edge
Create a sales powerhouse when you know how to establish and build profitable customer relationships with Signature’s Sales Edge training program.

 

Through a variety of techniques, including competition calls, sales staff will learn how to:

  • Improve face-to-face and phone interaction
  • Develop better transactional and relationship selling skills
  • Prospect for results

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The Importance of First Impressions

Whether the first interaction with a customer is over the phone or in-person, the initial impression can set the tone for the entire customer experience.


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Information Sheet

Want more information about Equipment Edge? Download this information sheet for an overview, description, profile of who should attend and learning objectives.


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