Value-Focused Leasing

Handle apartment inquiries more successfully and convert more prospects to renters when you train the Signature way.

We've developed a unique leasing agent training program called Leasing Edge that teaches specific and measurable customer interaction skills.

What to Expect

In just eight hours, four to 18 leasing consultants will be trained on site using Signature's proprietary Magic Formula.

Through our simple and effective training formula, employees will learn why and how to:

  • Establish rapport
  • Identify prospective resident's needs
  • Build customer value
  • Ask for a commitment.


And because Leasing Edge™ is specially designed to change employee behavior and create lasting improvement, employees will also practice their new skills through post-training coaching and reinforcement.

Ready for Results?

Lease more apartments and improve NOI - guaranteed! Contact us to find out how Leasing Edge can make it happen.

Contact Us To Get Started

Featured Solution

Service Edge
Improve guest impressions to boost repeat business and service scores when you train employees with Signature’s Service Edge training program.

 

Through a variety of techniques, including mystery shop calls, staff will learn how to:

  • Help the customer to create immediate and lasting satisfaction
  • Act on customer requests in a service-honoring way
  • Handle challenging situations with winning results

Case Study

With Leasing Edge training, Towne Properties saw a 3.8 percent reduction in economic vacancies and leased 254 more apartments with less traffic, resulting in $2 million in profit.


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Article

Legendary Customer Service Attracts Families and Singles Alike

In condo living, singles and young couples are now living next to families and retirees. While a family of four is likely to have very different needs than their single counterparts, there is a common desire among both demographics — customized customer service.

 


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