Transient Edge Hospitality Training

Provide Top-Notch Customer Service with our Hospitality-Focused Training Program

Improve guest satisfaction, conversion rates and RevPAR when you engage employees in Signature's Transient Edge training program.

More than an ordinary training event, Transient Edge equips reservation agents and front-desk staff to effectively handle - and convert - reservation inquiries.

What to Expect

Over the course of one to four days, two to 20 guest service representatives will be trained on site or via telephone using Signature's proprietary Magic Formula.

Through a variety of techniques, including role-playing, employees will learn when, how and why to:

  • Establish customer rapport
  • Identify customer needs
  • Build value before quoting rates
  • Ask for a commitment.


And because Transient Edge is specifically designed to change employee behavior and create lasting improvement, employees will also practice their new skills through post-training coaching calls and reinforcement.

Ready for Results?

Our clients typically increase conversion rates by at least one reservation per day. Contact us to find out how Transient Edge can make the difference.

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Featured Solution

Customer Experience Edge
Turn satisfied customers into loyal ones with Signature’s organization-wide approach to creating a culture focused on customizing experiences.

 

Signature will consult with your organization to create training solutions for your staff to achieve one or more of the following goals:

  • Increase customer satisfaction ratings
  • Achieve industry quality ratings
  • Differentiate yourself from the competition
  • Manage culture change


Learn More

Case Study

Kentucky State Parks changed employee behaviors and gained more visitors with Signature’s Transient Edge program. An increase in staff professionalism and motivation resulted in a 16 percent increase in conversion rates.


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Information Sheet

Want more information about Transient Edge? Download this information sheet for an overview, description, profile of who should attend and learning objectives.


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