Training Specials for Best Western Hotels

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Take advantage of great offers on some of our best trainings!

As a valued friend of the Signature Worldwide family, we are excited to offer Best Western Hotels a special discount on some of our most popular trainings! Give your location a legendary edge by investing in your employees with the Transient Edge®, Service Edge™, Online Learning Packages, or Social Media Edge™ programs!

Take advantage of these options today! Contact Holly Zoba at 614-766-5101, or e-mail at hollyzoba@signatureworldwide.com. But hurry - these offers expire soon!

 

Online Learning Packages: Training Options for Any Need

With this self-paced training program Signature Worldwide teaches guest service representatives a Magic Formula for handling reservation inquiries, improving guest experiences and selling more rooms.

The components of these packages include:
  • E-learning Course: Signature’s popular Transient Edge® program in an electronic module.
  • Driver’s Packet: Information provided to the driver of the training program which is meant to assist in training staff on sales and service skills covered in the course. Materials include Magic Formula job aids, tracking tools, informational posters and more.
  • Mystery Shop Calls: Random, sample inquiry calls made to employees and used to measure change in behaviors in relation to sales and service skill levels.
  • Mystery Shopping Reports: Collective results of employees’ mystery shop calls made available online.

Pricing:
Hotels under 75 rooms: $175/month
Includes online learning and  three (3) monthly mystery shopping calls.
Hotels from 75-125 rooms: $245/month
Includes online learning and five (5) monthly mystery shopping calls.

 

Transient Edge®: Why Should I Stay in Your Hotel?


In this program, which can be anywhere from one to four days, Signature Worldwide teaches guest service representatives a Magic Formula for handling reservation inquiries, improving guest experiences and selling more rooms.

  • Do your reservations and front desk associates know the right answers
    to that question?
  • Do they identify caller needs and create value before quoting room rates?
  • Do they ask for the reservation?

Transient Edge® is more than a training event – it's a turnkey system for changing behavior that creates lasting improvements in guest satisfaction, conversion rates, and RevPAR.

Click here to learn more about Transient Edge!

Pricing:
Initial Day of Training: $2,900 + Travel
3-7 Plan: $415/mo. 
Includes three half-day, follow-up visits
and seven shop calls per month with unlimited coaching.

 

Service Edge™: How Can You Create Loyal Repeat Guests?


Signature Worldwide will teach your staff how to help customers, act on guest requests and handle challenging situations with one- to four-days of Service Edge™ training. With this program, participants learn to impact guest impressions, while increasing repeat business and service scores.

Service Edge™ is a fun, unique and empowering training solution that gives frontline and support staff the training, motivation and confidence they need to make every guest encounter a positive one.

Click here to learn more about Service Edge™!


Pricing:
Initial Day of Training: $2,900 + travel
3-12 plan: $375/month
Includes three half-day, follow-up visits
and one onsite visit per month (plus accommodations)

 

Social Media Strategy™: Make Social Media Profitable

This initial eight-hour training session introduces participants to social media and its evolution, while allowing for best practice discussion and a hands-on, how-to tutorial. Trainers will also work with hotel teams to formulate a strategic social media plan that is manageable and measurable.

With the Social Media Strategy™ program, Signature Worldwide will provide ongoing training and reinforcement that helps employees feel comfortable in the social media space, and teaches entire teams how to be profitable. Participants will learn the impact online reviews have on the bottom line, as well as where to find those reviews and how to respond.

Click here to learn more about Social Media Strategy™

Pricing:
Initial Day of Training: $2,900 + travel
Reinforcement: $275/month
Includes online measurement tool, web classrooms,
and coaching.


To order any of these packages today, call Holly Zoba at 614-766-5101, or e-mail at hollyzoba@signatureworldwide.com!