Our brand promise is simple: we are inspiring and fun, results-driven, and provide training that sticks. When we speak at events, our brand promise is infused in the way we present. We engage our session participants by challenging their thinking, providing thought provoking information and discussion, and leaving them with tips and tools that will stick with them long after they return to the office.
Do you need highly interactive sessions on topics critical to improving your business today? Yep, we've got them. We offer tailored sessions for different types of events and audiences, whether it's hospitality, equipment, government, party rental, trucking, instructional design theory, or something completely different. While customer service and sales are universal, we also offer sessions such as field service for our equipment and party rental customers. We offer amazing sessions on leadership and employee engagement, to handling change within an organization and creating a culture of lifelong learning. Whatever your event or audience, we have an incredible speaker that will inspire your attendees.
SVP of Training Delivery
Customer Experience, Customer Service, Destination Marketing, Leadership, & Sales Strategy
Dave Hamilton has the distinction of becoming the first, full-time employee for Signature Worldwide. He joined the company in 1992 as a director of training, became vice president of training in 1995, and moved onto senior vice president and company principal a year later. Dave, who has more than 30 years of hospitality industry experience, knows first-hand the challenges faced in today's very competitive marketplace. He has gained a wealth of knowledge by working directly with hundreds of hotel managers, and thousands of sales and service personnel across the country.
Dave has used his personal exposure to develop many of Signature's training programs, which have been implemented throughout the United States, Canada and Europe. He is now responsible for Signature's sales and service training at contact centers, casinos and spas. Dave also works with clients to custom design training that focuses on the guest experience. Prior to working at Signature, he served in a management capacity at a variety of different hotels. A graduate of the State University of New York at Delhi, Dave is a prominent industry speaker and educator.
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SVP of Sales
Customer Experience, Customer Service, Destination Field Service, Negotiating, & Sales Strategy
- Equipment Rental
- Multifamily Housing
- Party Rental
Barry Himmel joined Signature Worldwide in 1996. As senior vice president, he is responsible for identifying and developing new markets. During his tenure, Barry modified Signature's hospitality training programs to work in other industries. Prior to joining Signature Worldwide, Barry worked for CompuServe, Inc., as manager of customer service quality, and Information Dimensions as a trainer, training manager, manager of customer service, and director of sales and marketing support. He also worked for NCR Corporation as an education analyst. Barry has a bachelor's degree in business education from Miami University of Ohio and an MBA from the University of Dayton. He is a frequent speaker at industry and educational events, and has written numerous articles on training.
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Kristy Westfall Moyer
Training Account Manager
Customer Service , Engaging Employees, Leadership, Lifelong Learning
As a Signature Training Account Manager, Kristy Westfall Moyer is responsible for developing and maintaining relationships with hospitality organizations throughout the United States.
Kristy has worked for Signature Worldwide for eleven years starting in its headquarters handling various operational functions. She was a call center team leader, coaching and client services manager and in-house trainer. She joined the field operations team as a training account manager in 2002 and later became training team leader. Kristy also worked as an international training account manager, spending time in the United Kingdom and Ireland. She spent three years as a Regional Sales Account Manager and returned to the training team in 2011.
Some of her professional accomplishments include being given Trainer of the Year honors in 2004. During her time as a trainer, Kristy's portfolio had the highest client retention, customer satisfaction scores and Signature scores. Some of her accomplishments during her tenure as a training team leader included highest team client retention, employee retention, employee and customer satisfaction scores, and productivity.
Prior to joining Signature Worldwide, Kristy was a student at Indiana University and The Ohio State University where she studied journalism and political science. She worked as a regional sales specialist, trainer and store manager for such retail establishments as Calvin Klein, Jenny Craig and Aldo.
A resident of Hammond, Oregon, Kristy is a member of the Astoria Women's Executive Club, HSMAI, several hotel and lodging associations and is a board member for the Columbia Memorial Hospital Foundation.
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