Podcast 01 - Resistance Question
Call Center Team Leader Rich Cunningham and Coach Justin Eberhard provide insight on the resistance question.
Podcast 02 - Rate Pushing
Call Center Team Leader Rich Cunningham delves into a commonly faced situation: What happens when they just want the rate?
Podcast 03 - Best Practices
A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.