Show your staff how to deliver exceptional service throughout the rental experience and to manage every rental solution from upselling to overcoming resistance.
Event Rental Edge™
Increase sales and rentals with Event Rental Edge™ sales training.
Make customer service part of your party rental company's competitive advantage. Don't settle for order takers - build an event rental sales team focused on your customer's needs and driving revenues.
Putting the customer first does not mean offering your $2 folding chair. In fact, you are giving them the opportunity to enhance their special event by offering a variety of rental options. This exceptional level of service will increase and enhance your customer's experience.
With Event Rental Edge™, we will teach your sales staff how to manage any rental situation - including upselling and overcoming resistance - while still delivering exceptional customer service.
Learn how concepts such as starting high and providing customers with rental options can increase your revenue and your value. Exceptional event rental customer service makes a difference to your customers and your bottom line.
In this program, Signature Worldwide teaches a Magic Formula for handling event rental inquiries with a focus on exceptional service and sales skills. The training is then reinforced with personalized coaching and mystery shopping calls.
Learning Objectives for Event Rental Sales and Customer Service Training
Through a variety of techniques, including role-playing, employees will learn when, how and why to:
- Establish rapport with potential and current customers
- Identify customer needs
- Build value before quoting rates
- Ask for a commitment
- Identify other rental opportunities.