Schedule more appointments and increase loyalty by giving spa staff the skills needed to consistently deliver high service levels and drive referrals.
Legendary Sales and Service at the Spa!
Skilled service and sales employees are absolutely essential to success in the spa industry. Signature Worldwide's Spa Edge™ program gives your staff the training they need to convert more inquiries to appointments and improve customer loyalty by creating legendary experiences within your spa.
Signature Worldwide, a leader in hospitality training, designed Spa Edge™ to address one of the industry's most difficult operational challenges - how to deliver and maintain the high service levels clients expect from a salon or spa.
Spa Edge™ is a fun, unique and empowering training solution that gives customer-facing staff the skills, motivation and confidence they need to make every customer encounter a positive one. The training includes reinforcement with coaching and ongoing mystery shop calls, which helps to ensure consistency, accountability and continued development.
Through a variety of techniques, including role-playing, the spa staff will learn how to:
- Help the customer in order to create immediate and lasting satisfaction
- Act on client requests in a service-honoring way
- Handle challenging or sensitive situations with winning results.
With one to two days of Spa Edge training, Signature will teach your staff how to help customers, act on client requests and handle challenging situations that may arise in the spa. Participants learn to impact customer impressions, while increasing repeat business and improving service scores.
Spa Service Training Learning Objectives
Through a variety of techniques, including role-playing, employees will learn when, how and why to:
- Provide legendary service at every touchpoint within the spa
- Build rapport with clients to enhance and build customer loyalty
- Handle customer requests in a way that guarantees guest satisfaction.
By using Spa Edge™ to improve customer experiences from sign-in to departure, your employees, your clients and your spa will benefit.