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Signature Delivers Value

Get more from your sales
and customer service training

You only have seconds to turn a conversation into a sale or transform a customer experience into a raving review. And while there are many options to equip your team with sales and customer service training and tools needed, the question is - are they delivering value?




Signature Delivers Value

What We Do

Assessment and Design

Assessment and Design

We start by conducting a thorough assessment of your current business situation, culture, team, responsibilities and performance.

Training Programs

Training Programs

On-site training or virtual classrooms, instructor-led or self-paced, Signature's training programs are delivered in a fun, engaging, and inspiring way.

Measurement and Reinforcement

Measurement and Reinforcement

Continual reinforcement improves long-term retention and a measurable ROI. This involves recurring check-ins, in-person refreshers, mystery shopping, ongoing role play and coaching sessions.

Training Delivery Options


Instructor-led On-site Training

Instructor-led On-site Training

Instructor-led Virtual Classroom

Instructor-led Virtual Classroom

Self-paced eLearning

Self-Paced eLearning
CASE STUDY

Grand America Hotels & Resorts: Converting callers into clients

By learning to sell the value of the hotels with Transient Edge, The Grand America Hotels and Resorts saw a 17 percent increase in conversions for transient callers and subsequently rolled out Sales Edge training for all properties.

Read this Case Study View All Case Studies

Our Solutions

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front line sales

Front Line Sales

Capture more revenue and increase conversions through a tailored solution focused on making every interaction count. Since our founding, Signature Worldwide has helped clients develop the skill and confidence need to ask the right questions, sell the value of your business and ask for the sale.

front line service

Front Line Service

Improve customer satisfaction with training designed to help your front-line service team engage with customers to impact each experience, overcome challenging situations and ultimately improve referrals and reviews.

professional sales

Professional Sales

Enhancing skills in prospecting, advancement, negotiation, closing and social selling in this comprehensive solution. Our professional sales programs are designed to empower sales teams to improve close rates, increase conversions and build long-lasting, profitable relationships.

management

Management

Give your managers and supervisors the tools they need to drive performance, provide clarity, increase motivation, and build trust through our coaching programs. Participants will feel confident in delivering timely and effective feedback to their team that drives results.

custom solutions

Custom Content Training Solutions

Need training you don't see? Signature Worldwide has worked in virtually every industry, all over the world, giving us the knowledge and skills needed to get results. With an experienced team to design solutions specific to your need and industry, customization can come in many forms based on your culture, strategy, KPIs or specific customer touch points you'd like to address or enhance.

mystery shopping

Mystery Shopping

Maximize the potential of your team and increase your return on your investment. Signature Worldwide created its Mystery Shopping program to measure the long-term impact its training programs had on changing behaviors of customer service and sales teams. When combined with ongoing training, feedback and coaching, Signature Worldwide's Mystery Shopping will help you achieve training that sticks.

OUR EXPERIENCE

Global Customer Service and Sales Training for Hotels, Casinos, Equipment, Leasing and Multifamily Housing, and Senior Living

From Fortune 500 companies to leading global hotel brands, Signature Worldwide has provided sales and customer service training to more than 30,000 companies in more than 50 countries in virtually every industry.

Contact Us

Ready to get more from sales and customer service training? Our proven process will set you up for success.