Get more from your sales
and customer service training
You only have seconds to turn a conversation into a sale or transform a customer experience into a raving review. And while there are many options to equip your team with sales and customer service training and tools needed, the question is - are they delivering value?
What We Do
Assessment and Design
We start by conducting a thorough assessment of your current business situation, culture, team, responsibilities and performance.
Training Programs
On-site training or virtual classrooms, instructor-led or self-paced, Signature's training programs are delivered in a fun, engaging, and inspiring way.
Measurement and Reinforcement
Continual reinforcement improves long-term retention and a measurable ROI. This involves recurring check-ins, in-person refreshers, mystery shopping, ongoing role play and coaching sessions.
Our clients
Training Delivery Options
Instructor-led On-site Training
Instructor-led Virtual Classroom
Self-Paced eLearning
CASE STUDY
Grand America Hotels & Resorts: Converting callers into clients
By learning to sell the value of the hotels with Transient Edge, The Grand America Hotels and Resorts saw a 17 percent increase in conversions for transient callers and subsequently rolled out Sales Edge training for all properties.
Our Solutions
Front Line Sales
Capture more revenue and increase conversions through a tailored solution focused on making every interaction count. Since our founding, Signature Worldwide has helped clients develop the skill and confidence need to ask the right questions, sell the value of your business and ask for the sale.
Front Line Service
Improve customer satisfaction with training designed to help your front-line service team engage with customers to impact each experience, overcome challenging situations and ultimately improve referrals and reviews.
Professional Sales
Enhancing skills in prospecting, advancement, negotiation, closing and social selling in this comprehensive solution. Our professional sales programs are designed to empower sales teams to improve close rates, increase conversions and build long-lasting, profitable relationships.
Management
Give your managers and supervisors the tools they need to drive performance, provide clarity, increase motivation, and build trust through our coaching programs. Participants will feel confident in delivering timely and effective feedback to their team that drives results.
Custom Content Training Solutions
Need training you don't see? Signature Worldwide has worked in virtually every industry, all over the world, giving us the knowledge and skills needed to get results. With an experienced team to design solutions specific to your need and industry, customization can come in many forms based on your culture, strategy, KPIs or specific customer touch points you'd like to address or enhance.
Mystery Shopping
Maximize the potential of your team and increase your return on your investment. Signature Worldwide created its Mystery Shopping program to measure the long-term impact its training programs had on changing behaviors of customer service and sales teams. When combined with ongoing training, feedback and coaching, Signature Worldwide's Mystery Shopping will help you achieve training that sticks.
OUR EXPERIENCE
Global Customer Service and Sales Training for Hotels, Casinos, Equipment, Leasing and Multifamily Housing, and Senior Living
From Fortune 500 companies to leading global hotel brands, Signature Worldwide has provided sales and customer service training to more than 30,000 companies in more than 50 countries in virtually every industry.