You only have seconds to turn a conversation into a sale or transform a customer experience into a raving review. And while there are many options to equip your team with the sales and customer service training and tools needed, the question is - are they delivering value?
Whether you're looking to convert more sales or turn customers into raving fans, Signature Worldwide understands that your training investment should result in the impact you desire. As global training experts, our programs help achieve a greater ROI for three reasons:
Training programs are designed around your business.
It's reinforced to ensure it sticks.
They're fun, engaging and inspiring.
What We Do
Assessment and Design
We start by conducting a thorough assessment of your current business situation, culture, team, responsibilities and performance.
On-site training or virtual classrooms, instructor-led or self-paced, Signature's training programs are delivered in a fun, engaging and inspiring way.
Measurement and Reinforcement
Continual reinforcement improves long-term retention and a measurable ROI. This involves recurring check-ins, in-person refreshers, mystery shopping, ongoing role play and coaching sessions.
Front Line Sales
Capture more revenue and increase conversions through a tailored solution focused on making every interaction count. Since our founding, Signature Worldwide has helped clients develop the skill and confidence need to ask the right questions, sell the value of your business and ask for the sale.
Custom Content Training Solutions
Need training you don't see? Signature Worldwide has worked in virtually every industry, all over the world, giving us the knowledge and skills needed to get results. With an experienced team to design solutions specific to your need and industry, customization can come in many forms based on your culture, strategy, KPIs or specific customer touch points you'd like to address or enhance.
Maximize the potential of your team and increase your return on your investment. Signature Worldwide created its Mystery Shopping program to measure the long-term impact its training programs had on changing behaviors of customer service and sales teams. When combined with ongoing training, feedback and coaching, Signature Worldwide's Mystery Shopping will help you achieve training that sticks.